FAQ
By purchasing, you agree to these terms & conditions at checkout
| Shipping | Shipping cost is calculated at checkout and is calculated not only by weight but by location. Your order may be deemed bulky and oversized requiring a courier fee due to large quantity of items purchased or size of items. If the weight of your parcel is over the standard Australia post limits, we will contact you regarding any additional shipping and will email invoice as needed. By purchasing, you agree to these terms & conditions at checkout. Pick up is preferred for bulky items and is available from our store at 234 Ridge Rd, Olinda, Vic 3788 |
| Refunds/Change of mind | We do not offer refunds or exchange for change of mind, please be sure to choose carefully. |
| Issues with Received Products | If your delivery is faulty or does not match the description, please email info.sleighbells@gmail.com within 7 days of receiving. We will arrange a replacement or refund for any damaged or unsuitable items. |
| Delivery Times | During our busy season (September to mid-January), we aim to dispatch items within 5 working days. Please note that delivery times may vary due to courier services. Sleigh Bells cannot be held responsible for any delivery delays once the item has left our premises. We will provide tracking details so you can track your parcel's progress. |